Terms & Conditions

Your Care & What to Expect

At Life is Movement Clinic, our goal is to help you move, feel, and live better. Physiotherapy is a safe and effective way to improve mobility, strength, and overall function. However, as with any treatment, there are some things to keep in mind:

  • You may experience temporary soreness or discomfort after a session—this is a normal response as your body adapts.

  • In rare cases, symptoms may temporarily worsen before improving.

  • We tailor every treatment plan to your unique needs and will work with you to minimize risks while maximizing your progress.

If you ever have concerns or questions about your treatment, please don’t hesitate to ask. Your comfort and confidence in your care are our top priorities.

Appointments & Cancellations

We understand that life happens, and sometimes plans change. If you need to reschedule or cancel an appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer the slot to another client in need.

  • Cancellations made with less than 24 hours’ notice will be charged at the full appointment fee.

  • If an emergency or exceptional circumstance arises, please reach out—we’ll do our best to accommodate a reschedule or transfer your session credit to a future appointment.

Your Responsibility & Our Commitment

  • Please inform us of any changes in your health or medical history before your session.

  • We are here to support you in your recovery, but progress depends on consistent participation and following your therapist’s advice.

Thank you for choosing Life is Movement —we’re honored to be part of your health journey!

Privacy Policy

Last Updated: 7th April 2025

At Life is Movement Clinic, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website www.lifeismovementclinic.com.

Who We Are

Life is Movement Clinic is a physiotherapy and clinical exercise service based in Hove, UK.
For the purposes of data protection law, we are the “data controller” of your personal information.

What Information We Collect

We may collect and process the following information:

  • Personal details (e.g., your name, date of birth, address, phone number, email address)

  • Health information relevant to your treatment

  • Appointment information (e.g., booking details, session notes)

  • Payment information (if applicable)

  • Website usage data (such as cookies and analytics)

How We Use Your Information

We use your information to:

  • Provide safe and effective physiotherapy and clinical exercise services

  • Manage appointments and communication

  • Maintain accurate clinical records

  • Comply with our legal and regulatory obligations

  • Improve our services and website

We only collect and use the minimum amount of personal data necessary.

How We Store Your Information

All clinical records are stored securely in compliance with GDPR and healthcare regulations.
Data may be stored electronically on secure platforms and/or in paper format in locked storage.

We retain your health records for the minimum period required by law (typically 8 years after your last appointment) and then safely delete or destroy them.

Sharing Your Information

We will never sell your personal information.
We may share your data:

  • With other healthcare providers, but only with your consent

  • When required by law (for example, for safeguarding purposes)

Your Rights

You have rights under data protection law, including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion (where appropriate)

  • The right to object to certain uses of your information

  • The right to withdraw consent (where consent has been given)

To exercise any of these rights, please contact us at info@lifeismovementclinic.com.

Cookies and Website Analytics

Like most websites, we use cookies to improve your experience while visiting Life is Movement Clinic. Cookies are small files stored on your device that help the website run smoothly, remember your preferences, and understand how you use our site.

You can control and manage cookies through your browser settings at any time. By continuing to use our site, you agree to our use of cookies.

If you would like more detailed information about cookies, you can visit www.allaboutcookies.org.

We may use Google Analytics to understand website traffic, but no personally identifiable information is collected through analytics.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Life is Movement Clinic
Email: lifeismovementclinic@gmail.com

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.