Private Health Insurance Information
At Life Is Movement, we are very happy to work with clients who have private health insurance and wish to use their policy toward physiotherapy, rehabilitation, or clinical exercise services.
How It Works
All appointments—including insurance-funded appointments—are booked and paid for directly through our standard online booking system, in exactly the same way as any other client booking.
At this time, Life Is Movement does not invoice, bill, or claim directly from insurance providers, and we do not operate a direct billing arrangement with insurers.
Instead, following your appointment, we are happy to provide any documentation your insurer may require in support of your reimbursement claim, including:
Itemised receipts
Invoices
Clinical notes (where appropriate and with your consent)
Treatment summaries
Provider details
Claim forms or supporting documentation specific to your insurer
Reimbursement
You are responsible for submitting your claim directly to your insurance provider.
Your insurer will then reimburse you in accordance with the terms, limits, and excesses of your individual policy. As policies vary significantly between providers and plans, we recommend confirming your level of cover directly with your insurer before booking.
Before Your Appointment
If you plan to claim through insurance, it may be helpful to check:
That physiotherapy or rehabilitation services are included in your policy
Whether you require a GP, consultant, or specialist referral
Whether pre-authorisation is required
What documentation your provider will need for reimbursement
If you have any questions before booking, please feel free to get in touch. Otherwise, you can book your appointment as normal through our online booking system, and we’ll be happy to support your reimbursement process thereafter.